Refund & Return Policy

Effective Date:

August 25, 2025

Last Updated:

August 25, 2025

 

At Hi Snaps, we’re committed to delivering a great product and experience. Due to the consumable nature of our drink boosters, all sales are final. We do not accept returns or offer refunds unless your order arrives damaged or is missing items.

 

1. Damaged or Defective Orders

If your order arrives damaged, defective, or incomplete, please email hi@hisnaps.com within 7 days of delivery. Be sure to include:

• Your order number
• A description of the issue
• Clear photos of the product and shipping packaging
• Once we review your claim, we’ll either:
• Replace the damaged items (if three (3) or more units are affected), or
• Issue a store credit for the value of up to two (2) damaged units

Note: Dented tins or packaging alone do not qualify for replacement or credit unless the internal product is leaking, compromised, or otherwise unusable.

 

2. Lost or Missing Deliveries

If your tracking shows "Delivered" but you can’t locate the package:

• Wait 24 hours after the delivery scan—packages may still be en route through your local carrier
• Double-check mailboxes, building mailrooms, shared drop zones, or neighbors—our packets are small and may be tucked out of sight

Still can’t find it after 24 hours? Reach out to hi@hisnaps.com within 7 days of the marked delivery date. We’ll investigate and do our best to assist you. Please note, Hi Snaps is not responsible for packages lost due to incorrect addresses or theft unless Package Protection was purchased at checkout.

 

3. Incorrect Shipping Info or Order Changes

If you need to update your shipping address or make changes to your order after checkout, email us immediately at hi@hisnaps.com.

We typically process and pack orders within 24 hours, Monday through Friday, so we can’t guarantee changes can be made after an order is placed. Please double-check your information before submitting your order—Hi Snaps is not responsible for delays or losses due to incorrect or incomplete shipping details.

 

4. Unauthorized Returns

Returns will not be accepted without prior written approval. Any unauthorized returns will be discarded upon receipt, and no refund, credit, or replacement will be issued.

 

5. Wholesale Orders

Wholesale return and refund terms are governed by the provisions outlined in your separate Wholesale Agreement and the Terms of Service.

 

6. Optional Package Protection

To offer added peace of mind, Hi Snaps may offer optional package protection at checkout. If selected, this low-cost coverage helps protect your order in the event of:

• Loss during transit
• Theft after delivery
• Significant damage (e.g., crushed, leaking packaging)

If you opted in and your protected package experiences one of the above issues, please email hi@hisnaps.com within 7 days of the marked delivery date and include your order number, details of the issue, and photos when applicable. We'll review and either:

• Issue a replacement, or
• Provide a store credit for the affected items

Package Protection availability, terms, and cost are subject to change. Eligibility is limited to orders where protection was successfully purchased at checkout.

If you did not select package protection, we’ll still do our best to assist—but refunds or replacements for loss, theft, or minor damage are not guaranteed. 

 

7. Policy Changes

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be reflected on this page with an updated effective date. Your continued use of the Site after such changes constitutes your agreement to the revised policy. We encourage you to review this policy periodically.

 

Questions? 

If you have questions about this Refund & Return Policy, please contact us:

Sparc Imagination, LLC
1201 N Orange St, Ste 7688
Wilmington, DE 19801
—
hi@hisnaps.com